Support

Whether you are a potential, new, or established Probate Plus user you may have questions or queries from time to time. There’s a dedicated, searchable knowledgebase and if you can’t find what you’re after, simply submit a support ticket direct from the knowledgebase. We’re also at the end of the phone and we are based in the UK (there’s a selection below to schedule a call-back). We have various ways to provide the answers to your support or training queries.  See which one below fits your requirement the best, and then get in touch.

 Search for support articles now
If you’re after help on a particular function keep the search terms short such as “accrued income”.


 1. Fast, managed support – submit a support ticket

Raising a ticket enables us to provide the best service to you as we are quickly alerted and can track the status of your query, respond and update you. Access the online ticket based system :

SUBMIT A SUPPORT TICKET

 2. Online knowledgebase

Packed with articles, how-to’s and help for Probate Plus. This is regularly updated with new articles and allows you to manage your tickets.

BROWSE THE KNOWLEDGEBASE

 3. Request call back

Want to schedule a call back? Leave your details and we’ll book you in. However, we recommend using the ticket based system (above) as we’re able to track and respond to any queries in a centralised and managed system.

 4. Remote online support

We can also offer remote online assistance where we share your PC and can see exactly the issue you may be having. Remote online assistance has a dedicated portal page here.

GO TO REMOTE ASSISTANCE PORTAL

 5. News and information e-mail list

Stay informed with all developments regarding Probate Plus. Make sure you’re subscribed to the email news and information service. You’ll receive regular news, tips, help and advice via email.
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