About returns and refunds…
Our products are generally supplied via digital delivery of licence codes or download. Unused pay-as-you-go units or pre-bookings of services such as training have a returns & refund policy detailed below. Our standard payment terms are 30 days.
Cancellation period / timeframe.
Unused PECS (pay-as-you-go) units : 14 days after date of invoice.
Unused pre-booked training sessions : 14 days after date of invoice.
Shipping, packing costs and delivery charges.
Not applicable – digital delivery only.
Terms and conditions.
The end user licence agreement (EULA) that is agreed to as part of the software installation process contains our terms and conditions.
How to request a refund.
Simply contact the accounts team (use contact page
or reply to your confirmation email that contained your invoice). Include invoice number and we will contact you to process any refund.