Securely share your desktop with a support technician.
Nothing beats sharing your desktop for obtaining help, training or for problem diagnosis. A support representative needs to be available in order to handle your request. If “No representative is available” is showing in the connection request form (below), please contact us to book a session or use the extensive Probate Plus knowledgebase as many common answers are listed there.
We use GoToAssist from LogMeIn Inc. to provide remote assistance direct to your PC’s desktop. All sessions (screen/keyboard activity and any text chats) are recorded. The recording is encrypted and held for 90 days for training and security purposes. Connections are end-to-end encrypted and your authorisation is needed before any screen-sharing can start.