{"id":371,"date":"2012-11-16T19:19:23","date_gmt":"2012-11-16T19:19:23","guid":{"rendered":"http:\/\/www.lawsystems.co.uk\/pp_wp\/?page_id=371"},"modified":"2022-12-06T15:09:56","modified_gmt":"2022-12-06T15:09:56","slug":"support","status":"publish","type":"page","link":"https:\/\/lawsystems.co.uk\/pp_wp\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"371\" class=\"elementor elementor-371\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-69224c0f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"69224c0f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4e656bcf\" data-id=\"4e656bcf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6dd2cb6b elementor-widget elementor-widget-text-editor\" data-id=\"6dd2cb6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Support<\/h2>\n<p>Whether you are a potential, new, or established Probate Plus user you may have questions or queries from time to time. There&#8217;s a dedicated, searchable knowledgebase and if you can&#8217;t find what you&#8217;re after, simply submit a support ticket direct from the knowledgebase.&nbsp;We&#8217;re also at the end of the phone and we are based in the UK (there&#8217;s a selection below to schedule a call-back). We have various ways to provide the answers to your support or training queries.&nbsp; See which one below fits your requirement the best, and then get in touch.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8a6aea elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"a8a6aea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-search\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tSearch for support articles\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t<link rel='stylesheet' id='formidable-css' href='https:\/\/lawsystems.co.uk\/pp_wp\/wp-content\/plugins\/formidable\/css\/formidableforms.css?ver=47753' type='text\/css' media='all' \/>\n<div class=\"frm_forms  with_frm_style frm_style_lawsys-style\" id=\"frm_form_11_container\" >\n<form enctype=\"multipart\/form-data\" method=\"post\" class=\"frm-show-form  frm_pro_form \" id=\"form_vv7nsk\" >\n<div class=\"frm_form_fields \">\n<fieldset>\n\r\n<div class=\"frm_fields_container\">\n<input type=\"hidden\" name=\"frm_action\" value=\"create\" \/>\n<input type=\"hidden\" name=\"form_id\" value=\"11\" \/>\n<input type=\"hidden\" name=\"frm_hide_fields_11\" id=\"frm_hide_fields_11\" value=\"\" \/>\n<input type=\"hidden\" name=\"form_key\" value=\"vv7nsk\" \/>\n<input type=\"hidden\" name=\"item_meta[0]\" value=\"\" \/>\n<input type=\"hidden\" id=\"frm_submit_entry_11\" name=\"frm_submit_entry_11\" value=\"ce1c3ddbfe\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/pp_wp\/wp-json\/wp\/v2\/pages\/371\" \/><div id=\"frm_field_274_container\" class=\"frm_form_field form-field  frm_none_container\">\r\n    <label for=\"field_kezqfd\" class=\"frm_primary_label\">Type your query below. TIP : if you're seeing an error number just enter the number e.g. 6420\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <textarea name=\"item_meta[274]\" id=\"field_kezqfd\"  style=\"width:720px\" cols=\"80\" data-invmsg=\"Type your query below. TIP : if you&#039;re seeing an error number just enter the number e.g. 6420 is invalid\" class=\"auto_width\" aria-invalid=\"false\"   aria-describedby=\"frm_desc_field_kezqfd\"><\/textarea>\r\n    <div id=\"frm_desc_field_kezqfd\" class=\"frm_description\">If you're after help on a particular function keep the search terms short such as \"accrued income\".<\/div>\r\n    \r\n<\/div>\n\t<input type=\"hidden\" name=\"item_key\" value=\"\" \/>\n\t\t\t<div id=\"frm_field_784_container\">\n\t\t\t<label for=\"field_bn7jn\" >\n\t\t\t\tIf you are human, leave this field blank.\t\t\t<\/label>\n\t\t\t<input  id=\"field_bn7jn\" type=\"text\" class=\"frm_form_field form-field frm_verify\" name=\"item_meta[784]\" value=\"\"  \/>\n\t\t<\/div>\n\t\t<input name=\"frm_state\" type=\"hidden\" value=\"Q5Jhrr9ILEVi9iiv+v\/N7l6VMlNBcd8aH3xnT0ctBrLPSAXz1n9m8V3zE5xOAxaN\" \/><div class=\"frm_submit\">\r\n\r\n<input type=\"submit\" value=\"SEARCH THE KNOWLEDGEBASE\" class=\"btn btn-info btn-small\"  class=\"frm_final_submit\"\/>\r\n<img decoding=\"async\" class=\"frm_ajax_loading\" src=\"https:\/\/lawsystems.co.uk\/pp_wp\/wp-content\/plugins\/formidable\/images\/ajax_loader.gif\" alt=\"Sending\" style=\"visibility:hidden;\" \/>\r\n\r\n<\/div><\/div>\n<\/fieldset>\n<\/div>\n\n<p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"ak_\"><label>&#916;<textarea name=\"ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"ak_js\" value=\"129\"\/><script>document.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );<\/script><\/p><\/form>\n<\/div>\n\n\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2351e7a elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"2351e7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-ticket-alt\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t1. Fast, managed support - submit a ticket\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t<p style=\"font-size: 20px;letter-spacing: -0.36px;white-space: normal\">Raising a ticket enables us to provide the best service to you as&nbsp;we are quickly alerted and can track the status of your query, respond and update you.&nbsp;Access the&nbsp;online ticket based system :<\/p><p style=\"font-size: 20px;letter-spacing: -0.36px;white-space: normal\"><a class=\"pp_blue_button\" href=\"https:\/\/lawsystems.zendesk.com\/hc\/en-gb\/requests\/new\" target=\"_self\">SUBMIT A SUPPORT TICKET<\/a><span style=\"white-space: pre-wrap;letter-spacing: -0.02em;font-size: 18px\"><\/span><\/p>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-789ce91 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"789ce91\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-book\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t2. Online knowledgebase\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t<p style=\"font-size: 20px;letter-spacing: -0.36px;white-space: normal\">Packed with articles, how-to's and help for&nbsp;Probate Plus. This is regularly updated with new articles and allows you to manage your tickets.<\/p><p style=\"font-size: 20px;letter-spacing: -0.36px;white-space: normal\"><a class=\"pp_blue_button\" href=\"https:\/\/lawsystems.zendesk.com\/hc\/en-gb\" target=\"_self\">BROWSE THE KNOWLEDGEBASE<\/a><span style=\"white-space: pre-wrap;letter-spacing: -0.02em;font-size: 18px\"><\/span><\/p>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94d6a6d elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"94d6a6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-phone-square\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t3. Request call back\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t<p style=\"font-size: 20px;letter-spacing: -0.36px;white-space: normal\">We recommend using the ticket based system (<a href=\"https:\/\/lawsystems.zendesk.com\/hc\/en-gb\/requests\/new\">available here<\/a>) as we're able to track and respond to&nbsp;any queries in a centralised and managed system. But, if you want to schedule a call back please leave your details and we'll book you in. <\/p><p style=\"font-size: 20px;letter-spacing: -0.36px;white-space: normal\"><div class=\"frm_forms  with_frm_style frm_style_lawsys-style\" id=\"frm_form_12_container\" >\n<form enctype=\"multipart\/form-data\" method=\"post\" class=\"frm-show-form  frm_pro_form \" id=\"form_vv7nsk2\" >\n<div class=\"frm_form_fields \">\n<fieldset>\n\r\n<div class=\"frm_fields_container\">\n<input type=\"hidden\" name=\"frm_action\" value=\"create\" \/>\n<input type=\"hidden\" name=\"form_id\" value=\"12\" \/>\n<input type=\"hidden\" name=\"frm_hide_fields_12\" id=\"frm_hide_fields_12\" value=\"\" \/>\n<input type=\"hidden\" name=\"form_key\" value=\"vv7nsk2\" \/>\n<input type=\"hidden\" name=\"item_meta[0]\" value=\"\" \/>\n<input type=\"hidden\" id=\"frm_submit_entry_12\" name=\"frm_submit_entry_12\" value=\"ce1c3ddbfe\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/pp_wp\/wp-json\/wp\/v2\/pages\/371\" \/><div id=\"frm_field_367_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_third frm_first\">\r\n    <label for=\"field_jf4b96\" class=\"frm_primary_label\">Reason for call back\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    \t\t<select name=\"item_meta[367]\" id=\"field_jf4b96\"  data-reqmsg=\"Reason for call back cannot be blank.\" aria-required=\"true\" data-invmsg=\"Reason for call back is invalid\" class=\"auto_width\" aria-invalid=\"false\"  >\n\t\t<option  value=\"\" selected='selected'> <\/option><option  value=\"Sales enquiry\">Sales enquiry<\/option><option  value=\"Ordering extra pay-as-you-go units\">Ordering extra pay-as-you-go units<\/option><option  value=\"Accounts \/ Other\">Accounts \/ Other<\/option><option  value=\"Developer \/ integration query\">Developer \/ integration query<\/option>\t<\/select>\n\t\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_605_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container frm_two_thirds frm_alignright vertical_radio\">\r\n    <label  class=\"frm_primary_label\">Consent :\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <div class=\"frm_opt_container\">\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_605-0\">\t\t\t<label  for=\"field_xe16v-0\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[605][]\" id=\"field_xe16v-0\" value=\"I consent for Law Systems Limited to store this information in order to process my request.\"  data-reqmsg=\"Consent : cannot be blank.\" data-invmsg=\"Consent : is invalid\"   aria-required=\"true\"  \/> I consent for Law Systems Limited to store this information in order to process my request.<\/label><\/div>\n<\/div>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_779_container\" class=\"frm_form_field  frm_html_container form-field\">\n<p style=\"font-size: 20px; letter-spacing: -0.36px; white-space: normal;\"><span style=\"color: #ff0000;\"><b>NOTE: <\/b><\/span>For support queries please consider raising a managed ticket instead via: <a href=\"https:\/\/lawsystems.zendesk.com\/hc\/en-gb\/requests\/new\">https:\/\/lawsystems.zendesk.com\/hc\/en-gb\/requests\/new<\/a><\/p>\n<\/div>\n<div id=\"frm_field_362_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n    <label for=\"field_kezqfd2\" class=\"frm_primary_label\">Your name, company name and description.\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <textarea name=\"item_meta[362]\" id=\"field_kezqfd2\"  style=\"width:720px\" cols=\"80\" data-reqmsg=\"** Your name, company name and description. cannot be blank\" aria-required=\"true\" data-invmsg=\"Your name, company name and description. is invalid\" class=\"auto_width\" aria-invalid=\"false\"  ><\/textarea>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_364_container\" class=\"frm_form_field form-field  frm_required_field frm_top_container\">\r\n    <label for=\"field_495b60\" class=\"frm_primary_label\">Your contact number\r\n        <span class=\"frm_required\">*<\/span>\r\n    <\/label>\r\n    <input type=\"tel\" id=\"field_495b60\" name=\"item_meta[364]\" value=\"\"  style=\"width:720px\" data-reqmsg=\"** Your contact number cannot be blank\" aria-required=\"true\" data-invmsg=\"Your contact number is invalid\" class=\"auto_width\" aria-invalid=\"false\" pattern=\"((\\+\\d{1,3}(-|.| )?\\(?\\d\\)?(-| |.)?\\d{1,5})|(\\(?\\d{2,6}\\)?))(-|.| )?(\\d{3,4})(-|.| )?(\\d{4})(( x| ext)\\d{1,5}){0,1}$\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_365_container\" class=\"frm_form_field form-field  frm_top_container\">\r\n    <label for=\"field_ujcydg\" class=\"frm_primary_label\">Best time to call\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    \t\t<select name=\"item_meta[365]\" id=\"field_ujcydg\"  data-invmsg=\"Best time to call is invalid\" class=\"auto_width\" aria-invalid=\"false\"  >\n\t\t<option  value=\"\" selected='selected'> <\/option><option  value=\"Any time today\">Any time today<\/option><option  value=\"As soon as possible\">As soon as possible<\/option><option  value=\"Morning\">Morning<\/option><option  value=\"Afternoon\">Afternoon<\/option><option  value=\"Not urgent\">Not urgent<\/option>\t<\/select>\n\t\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_366_container\" class=\"frm_form_field form-field  frm_top_container\">\r\n    <label for=\"field_jmknbd\" class=\"frm_primary_label\">Your email address\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <input type=\"email\" id=\"field_jmknbd\" name=\"item_meta[366]\" value=\"\"  data-invmsg=\"Email Address is invalid\" aria-invalid=\"false\"  \/>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_624_container\" class=\"frm_form_field form-field  frm_top_container vertical_radio\">\r\n    <label for=\"field_bw0w8\" class=\"frm_primary_label\">Make sure I'm set to receive software update alerts\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/label>\r\n    <div class=\"frm_opt_container\">\t\t<div class=\"frm_checkbox\" id=\"frm_checkbox_624-0\">\t\t\t<label  for=\"field_bw0w8-0\">\n\t\t\t<input type=\"checkbox\" name=\"item_meta[624][]\" id=\"field_bw0w8-0\" value=\"Keep me posted about Probate Plus software updates\"  data-invmsg=\"Make sure I&#039;m set to receive software update alerts is invalid\"   \/> Keep me posted about Probate Plus software updates<\/label><\/div>\n<\/div>\r\n    \r\n    \r\n<\/div>\n<div id=\"frm_field_758_container\" class=\"frm_form_field form-field  frm_none_container\">\r\n    <div  id=\"field_bv2z7_label\" class=\"frm_primary_label\">reCAPTCHA\r\n        <span class=\"frm_required\"><\/span>\r\n    <\/div>\r\n    <div  id=\"field_bv2z7\" class=\"g-recaptcha\" data-sitekey=\"6Ld-9_ASAAAAAFOuNdBwhQ5TFi6M-z62knERbR-5\" data-size=\"normal\" data-theme=\"light\"><\/div>\r\n    \r\n    \r\n<\/div>\n\t<input type=\"hidden\" name=\"item_key\" value=\"\" \/>\n\t\t\t<div id=\"frm_field_785_container\">\n\t\t\t<label for=\"field_w9so1\" >\n\t\t\t\tIf you are human, leave this field blank.\t\t\t<\/label>\n\t\t\t<input  id=\"field_w9so1\" type=\"text\" class=\"frm_form_field form-field frm_verify\" name=\"item_meta[785]\" value=\"\"  \/>\n\t\t<\/div>\n\t\t<input name=\"frm_state\" type=\"hidden\" value=\"Q5Jhrr9ILEVi9iiv+v\/N7l6VMlNBcd8aH3xnT0ctBrJDXsTyy7cMby1sD\/\/F\/S7J\" \/><div class=\"frm_submit\">\r\n\r\n<input type=\"submit\" value=\"REQUEST CALL-BACK\" class=\"btn btn-info btn-small\"  class=\"frm_final_submit\" formnovalidate=\"formnovalidate\" \/>\r\n<img decoding=\"async\" class=\"frm_ajax_loading\" src=\"https:\/\/lawsystems.co.uk\/pp_wp\/wp-content\/plugins\/formidable\/images\/ajax_loader.gif\" alt=\"Sending\" style=\"visibility:hidden;\" \/>\r\n\r\n<\/div><\/div>\n<\/fieldset>\n<\/div>\n\n<p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"ak_\"><label>&#916;<textarea name=\"ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_2\" name=\"ak_js\" value=\"148\"\/><script>document.getElementById( \"ak_js_2\" ).setAttribute( \"value\", ( new Date() ).getTime() );<\/script><\/p><\/form>\n<\/div>\n<span style=\"white-space: pre-wrap;letter-spacing: -0.02em;font-size: 18px\"><\/span><\/p>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14c0bc0 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"14c0bc0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-desktop\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t4. Remote online support\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t<p style=\"font-size: 20px;letter-spacing: -0.36px;white-space: normal\">We can also offer remote online assistance where we share your PC and can see exactly the issue you may be having.&nbsp;<a title=\"Assistance\" href=\"http:\/\/www.lawsystems.co.uk\/pp_wp\/live-online-support\/\">Remote online assistance has a dedicated portal page here<\/a>.<\/p><p style=\"font-size: 20px;letter-spacing: -0.36px;white-space: normal\"><a class=\"pp_blue_button\" href=\"https:\/\/lawsystems.co.uk\/pp_wp\/live-online-support\/\" target=\"_self\">GO TO REMOTE ASSISTANCE PORTAL<\/a><span style=\"font-family: Lato, sans-serif;font-weight: 300;white-space: pre-wrap;text-align: left;letter-spacing: -0.02em;font-size: 18px;float: none\"><\/span><\/p>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Support Whether you are a potential, new, or established Probate Plus user you may have questions or queries from time to time. There&#8217;s a dedicated, searchable knowledgebase and if you can&#8217;t find what you&#8217;re after, simply submit a support ticket direct from the knowledgebase.&nbsp;We&#8217;re also at the end of the phone and we are based [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-371","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support resources for Probate Plus<\/title>\n<meta name=\"description\" content=\"Support resources for Probate Plus - choose from knowledgebase, ticketing, call-back, remote assistance, and information mailing list.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lawsystems.co.uk\/pp_wp\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support resources for Probate Plus\" \/>\n<meta property=\"og:description\" content=\"Support resources for Probate Plus - 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